SmartForm

The SmartForm is an AI-powered contact form detecting the content of incoming user inquiries and routing them in real-time to the perfect support source.
As a result most of the incoming support inquiries are answered right away before hitting your ticketing system: either through the GUURU SmartBot or via live chat by knowledgeable product users or your agents.

Installation

It only takes a few minutes to install SmartForm on your website. To get started, you just need to install our Button.

We recommend adding the code directly in-page instead of using other tools like Google Tag Manager (GTM). Those tools might be blocked by some adblockers or browsers directly and this way we guarantee that SmartForm is available to all customers.

After installing our Button, you can configure the behaviour and appearance from the Partner Portal Form Settings.
There you can change the position within the contact page and on what pages the button should be enabled. The color scheme of the button is the one defined under General Settings.

Using the SmartForm and SmartChat on the same page

Both share the same script and Button. The code only have to be installed once.
If you have already installed the Button on the page where you want to use the SmartForm then it's all done.