Getting started

The Guuru chat window can be accessed via web browser. When a chat session is in progress it will be resumed automatically after the chat window is loaded.

Load the chat window

The chat must be loaded with the app id. All parameters are optional.

https://chat.guuru.com/<YOUR_APP_ID>

Get your appId on the account section.

Using custom launchers to open the Chat Widget

By default, your visitors will see our Chat Loader launcher on the bottom right of their device screen.

However, if you’d like the Chat Widget to open from a specific button, link or element in your website or app you can create a custom launcher.

For example, you can trigger the Chat Widget to open when a visitor clicks on your Live Chat with us button.

You can add as many custom launchers as you need

Create a custom launcher on your website or app

  1. Set one ID or a class (if you need to have multiple custom launchers by page) to use as a custom launcher to open the Chat Widget (e.g., "#open-guuru-chat" or ".open-guuru-chat).

  2. Add the previous ID or class to the HTML element that you want the Chat Widget to open when clicked. For example, if you want the Chat Widget to open if someone clicks in Live Chat with us link: <a id="open-guuru-chat" href="mail@your-domain.com">Live Chat with us</a>

  3. Go to Appearance Settings in Chat Loader section and set your custom ID or class in the Custom launchers selectors setting.

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