The SmartChat is an AI-powered live chat. The chat widget can be accessed via web browser allowing your website visitors to click an icon and immediately start getting help, without leaving the page they are currently visiting. When a chat session is in progress it will be resumed automatically after the chat window is loaded.
It only takes a few minutes to install SmartChat on your website. To get started, you just need to install our Loader.
After installing our Loader, open your website, and the chat icon will appear.
You can now configure the behaviour and appearance
from the Partner Portal Chat Settings.
There, you can change button style, position, icon, colors, set a schedule for when it should appear, configure proactive chat engagement rules, configure display rules based on Urls among other features.
We don't recommend you to implement your own custom chat loader.
If you build a custom chat loader, all Chat Loader features will not work.
Using the SmartChat and SmartForm on the same page
Both share the same script and Loader. The code only have to be installed once. If you have already installed the Loader on the page where you want to use the SmartChat then it's all done.