The chat widget is the component where your visitors will interact with SmartChat.
The Chat Loader will automatically open this widget when clicked, but you also have a dedicated web page for the chat widget than can be accessed directly to allow you to share or embed your SmartChat widget.
Using custom launchers to open the Chat Widget
By default, your visitors will see our Chat Loader launcher on the bottom right of their device screen.
However, if you’d like the Chat Widget to open from a specific button, link or element in your website or app you can create a custom launcher.
For example, you can trigger the Chat Widget to open when a visitor clicks on your Live Chat with us button.
You can add as many custom launchers as you need
Creating a custom launcher on your website or app
Set one ID or a class (if you need to have multiple custom launchers by page) to use as a custom launcher to open the Chat Widget (e.g.,
Add the previous ID or class to the HTML element that you want to open the Chat Widget when clicked. For example, if you want the Chat Widget to open if someone clicks in Live Chat with us link:
<a id="open-guuru-chat" href="firstname.lastname@example.org">Live Chat with us</a>
Go to Chat Settings in Chat Loader section and set your custom ID or class in the Custom launchers selectors setting.